FAMweb FAQs

FAQs for Parents, Families and Trusted Individuals

What is FAMweb?
FAMweb is a new system developed by CSU that provides students the ability to designate specific individual(s) to have secure online access to view selected educational records from the student’s file. FAMweb access to families and trusted individuals is granted by CSU students.

How does FAMweb work?
The student decides to whom (if anyone) they want to grant access. Once the student has granted access and saved their changes, the student and the person(s) to whom they’ve granted access will receive an email about the authorizations. If you’ve been granted access, you will be initially required to set up your FAMweb account. Once that’s done, you’ll be able to view the records the student selected.

The university cannot change FAMweb online access to an individual on behalf of a student. CSU students have the control — and the right and responsibility — to choose to provide, update or withdraw FAMweb online access.

Who has access to FAMweb?
Only those individuals that are authorized by the student will have access to the student’s records in FAMweb.

What records can be viewed online in FAMweb?
Four different student records can be viewed in FAMweb:

  • eBilling information
  • Grades for the last completed term
  • Unofficial transcript
  • Weekly Class Schedule

Is FAMweb different from eBilling?
Yes. FAMweb is a new system that includes not only eBilling, but the option to view other selected elements of a student’s academic records. The original eBilling process has been integrated with FAMweb. Colorado State University will continue to issue electronic billing statements and all electronic billing statements must now be accessed via FAMweb.

I already have access to eBilling. Why do I have to create a new account?
CSU’s stand-alone eBilling system has been integrated with FAMweb, and therefore, you must create a FAMweb account to access eBilling information. If you had an existing eBilling account, your email address has been added to the FAMweb system. Upon creating a FAMweb account, you will need to supply your first and last name, create a password and a passphrase in case you are unable to access the email account used when creating your account.

Whose records can I access?
You will be able to view records for those students who have provided you access. FAMweb is a new system that provides an online view of the student’s eBilling information, grades for the last completed term, unofficial transcript, and weekly class schedule. The CSU Privacy policy and rules of the Family Educational Rights and Privacy Act (FERPA) still apply regardless of the method of delivery.  For those of you new to FERPA we encourage you to use the following web references as a guide.

Does my access to a student’s records ever expire?
Yes. Once the student graduates, transfers from or leaves CSU, the student’s electronic ID (eID) accounts expire. At that time, FAMweb access will no longer be available online to anyone who was previously granted permission. Students may still grant access to their records by other means. Contact the Registrar’s Office for more information.

Is this the only way for students to give access to their records to family members and/or other trusted individuals?
No. Students may also complete a permission form in the Registrar’s Office to grant access to their records.  Visit the Registrar’s FERPA website for more information.

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